Marketplace Manager
HC Brands is seeking a Marketplace Leader with proven skills to help lead our marketplace efforts across our family of brands.
This is an amazing opportunity for someone looking to join a successful ecommerce brand and have immediate impact on the top line and bottom line for the business. This position will own marketplaces and related projects from end-to-end, influencing business decision making, improving the customer experience, and increasing revenue through existing and potential future marketplace partners (Amazon, Etsy, Walmart, Jane, Chewy, etc.).
This position is responsible marketplace strategy, assortment planning, item set up, and coordinates with customer service and operations. The ideal candidate is a data driven decision maker experienced in driving growth and profitability through marketplace channels.
Responsibilities
· Oversee and develop marketplace team and determine need for third-party vendors
· Develop out a growing product catalog across multiple marketplace platforms
· Collaborate with creative and marketing teams on new and existing marketplace products including digital merchandising, design, SEO, A+ content and advertising
· Configure upsells and add-ons on products to complete the buying experience
· Strategically optimize PDPs for searchability and conversion
· Set and manage pricing to achieve net operating income goals
· Collaborate with Digital Marketing to optimize advertising campaigns for marketplaces
· Partner with Customer Service team to reduce friction for marketplace customers and maintain a high level of account health
· Create and maintain detailed account analytics and performance metrics across Marketplaces
· Explore opportunities for eCommerce marketplace expansion
· Monitor service level agreements adherence across all our marketplaces
· Liaison with Customer Service and Production to create efficiency gains and improve customer experience
· Provide scheduled (Amazon, Etsy, Chewy)
· Think creatively to identify, recommend, and test new strategies for reaching customers through market trends
Experience/Skills
· 3-5+ years of experience in Marketplace management in a high-growth, fast-paced ecommerce environment
· Strong understanding of Marketplace management tools such as Helium10, Teikametrics, Kenshoo or other similar tools
· Strong understanding of Amazon Seller Central, Vendor Central and other third-party marketplaces
· Strong analytical skills, prioritization, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills
· Strong project management skills, able to unite cross-functional teams to solve a common goal
· Able to thrive in a fast paced, entrepreneurial and dynamic environment
· Proficient with software such as Microsoft Office and Teams
Benefits
· Dental insurance
· Health insurance
· Life insurance
· Vision insurance
· Hybrid WFH/Office environment
· No state tax (in Florida)
· Coastal city with great beaches and sun
Working at HC Brands
HC Brands specializes in sourcing, selling, and manufacturing thousands of customizable products, driving fast, profitable growth through our online channels. We take pride in offering products that are unique and that help each of our customers develop meaningful connections in their personal and professional lives.
Job Types: Full-time