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Our Florida based customer service team looks forward to assisting you however you need.

Need To Cancel Or Modify Your Order?

Due to the nature of most of our products being personalized and that we make every effort to process your order the minute it's placed, we cannot guarantee that changes can be made to your order once your order has been submitted. If an update is needed after you place an order, please Contact Us urgently via chat or telephone during our hours of operation and we will do what we can to make it right.

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Leave a message for us 24/7

Leave us a message and we will get back to you as soon as possible. For urgent enquiries, please chat or phone us during open hours.


Chat

Hours of Operation

Mon - Fri 8:30AM - 9:00PM (Eastern Time)
Sat-Sun Closed

Chat currently unavailable

Phone

Hours of Operation

Mon - Thurs 10:00AM - 4:00PM (Eastern Time)
Fri-Sun Closed

Phone currently unavailable

Save Time - Answer Questions About Your Order Below

Looking for answers about your order? Most of our customers are able to answer any questions they have using our curated FAQ.

You may cancel at any time prior to the order going into production. Once items have been customized, we can no longer accept a cancellation or modification. If you need to change your order for any reason, please contact us at HCBrands.com/contacts and we will be happy to assist you.
It is our company’s mission every day to process your order timely, and accurately as you have entered it. Returns are not typically accepted for customized orders. However, we want you to be happy with your product. Therefore, for customized orders where errors were made due to the reasons listed below, we will make the necessary corrections and reship your original order at no charge to you.
  • 1. The order was damaged or lost during shipping.
  • 2. Item includes a spelling error made by HC Brands.
  • 3. Item had incorrect customization features.
Note: If the customer made a misspelling or chose the incorrect options, this would disqualify the product from being returned.
Proofs can be requested during checkout by using the comments box. This is located on the last checkout page. Proofs may result in a delay in order processing.
Most orders are ready to ship the following business day. The actual length of time until delivery will depend on the method of shipping you choose at check out.
In a self-inking stamp, the ink pad works with the die to leave an impression, then retracts back into the stamp body. With a pre-inked stamp, the ink is inside of the stamp, so the only time you'll ever see your stamps ink is when it's already on your surface. A pre-inked stamp is also a lot quieter than a self-inking stamp, and it comes with a stamp cap so your ink doesn't dry up over time. Pre-inked stamps are recommended for the best detail and will last much longer before needing to be re-inked.
A Company Store is a custom built page on our website that is only visible to the company or group it was built for. When multiple people in an organization are placing orders, a Company Store is a great way to keep all of your name tags, nameplates, and other products consistent among all employees as they are being ordered from the same template.
The Company Store button is located on the top right of the page. In order to access your organization's page, you must be logged into your online account with your organization email address. For example, JaneJones@holmescustom.com