E-Commerce Marketing Specialist
JOB ROLE & RESPONSIBILITIES
HC Brands is looking to add an Ecommerce Marketing Specialist to our team! The Ecommerce Marketing Specialist will assist in the coordination and implementation of growing our marketplace and ecommerce site footprint. They will make an impactful contribution to our marketing sales channel projects, initiatives, and improvements. This role will report to the Marketplace Manager and help with marketing projects, initiatives, and improvements.
Job Type: Full-time
Position Responsibilities
- Create new product listings across multiple sales channels
- Optimize existing listings, improving content, adding options, and updating pricing
- Create support tickets to improve listing conversion in the form of photo and content requests
- Develop strategies and optimize listings based on data and competitive analysis
- Configure upsells and add-ons on products to complete the buying experience
- Monitor service level agreements adherence across sales channels
- Liaison with Customer Service and Production to create efficiency gains and improve customer experience
- Provide support in Customer Service processing software (Hydra) in the form of SKU Reference Entry, Option Group Creation, Reimports
- Optimize product listings to increase traffic, improve conversion, grow average order value.
- Provide scheduled reporting on metrics across sales channels that they are working
- Think outside the box to identify, recommend, and test new strategies for reaching customers through market trends
Experience/Skills
- Demonstrated a high capacity for time management, organization, and project management abilities
- Detail-oriented and attention and attention to details
- Familiar with marketplaces and ecommerce sites
- Knowledge of customer service tools and production processes
- Knowledge of best practices for creating listings, product knowledge, workflow within HC Brands.
- Excellent written communication and reporting skills
Future Growth Opportunities
- The role is initially focused on supporting the Marketplace team to grow the Marketplaces.
- Overtime the role is intended to expose the candidate to a wide range of activities, systems and roles in the marketing team, with the intention that they will develop their skill set.
- Long term the candidate would have opportunity to develop themselves (with relevant training) to become a dedicated Ecommerce Site Specialist and eventually an Ecommerce Site Manager, where they would support and then be responsible for managing and growing HC Brand’s ecommerce sites.
We are looking for a future superstar that is bright, dynamic, and passionate about ecommerce. We want a team member who won’t settle for good enough and demands excellence both of themselves and others. And at HC Brands, superstars are the norm, not the exception. At HC Brands, we are passionate about driving fast, profitable growth through our online channels. We specialize in sourcing thousands of customizable products from various vendors all over the world, enabling our customers to personalize those products using our unique and creative designs. We then manufacture and ship them from one of our 3 fulfillment centers located in the United States. If this describes you and the type of company you want to be a part of, then we’d like to meet and discuss opportunities to join our team!