Seasonal Customer Support Specialist
Come Join the HC Brands Family!
HC Brands is a fast growing, 60-year-old e-commerce Company with a start-up feel. We offer a user-friendly, online shopping experience and direct customer service contact with our team. We're dedicated to ensuring our customers have the best experience from beginning to end. Our team is committed to a positive and encouraging environment, and we are looking for driven and eager team members who have a strong passion for providing excellent service to join the HC Brands family.
Seasonal hiring bonus of $300.
There will be two schedules to pick from if hired:
Monday - Friday 3:30 p.m. - 12 a.m. OR Tuesday - Saturday 3:30 p.m. - 12 a.m.
JOB ROLE & RESPONSIBILITIES
As an eCommerce Customer Support Specialist, you will be responsible for all aspects of order processing. This includes everything from entering new orders to inspecting shipments to managing customer satisfaction and more. You must be able to think quickly, often solving problems as they arise. You will need to collaborate with Customer Service and Fulfillment to resolve order management issues timely.
Be well-organized and have a creative mindset that helps problem-solve and come up with unique solutions to issues.
Essential Day-to-Day Responsibilities
Customer Support Specialist responsibilities include but are not limited to:
· Perform efficient and accurate entry of customized orders into the production software system.
· Remain flexible to perform other job-related duties and responsibilities as may be assigned.
· Maintain a thorough knowledge of the products, services and systems used by the company to service our customers.
· Recognize and resolve order exceptions.
· Ensure that customers receive their orders on time and shipment targets are met.
· Cross-train and provide back-up for Order Management Customer Service as workload demands.
JOB QUALIFICATIONS & EXPERIENCE:
- High attention to detail
- Proficient data entry skills
- Strong written communication skills
- Problem-solving abilities to correct any order or artwork issues for the best results.
- Organization and time management to manage multiple tasks simultaneously.
- Previous experience with graphic design software for editing images (Corel, Photoshop, Illustrator, etc.) – preferred but not required.
- Manufacturing and Prior Order Management experience (preferred but not required).
- High school diploma
Why join the HC Brands team?
- Fantastic compensation and benefits package
- Passionate people who love to work here!
- Company events such as baseball games, bowling nights, and more
- Volunteer opportunities to give back to our community.
- Numerous opportunities for internal career growth and promotion
- Every team member can submit creative ideas that have the potential to impact our business.
Job Type: Temporary