Customer Service Order Management Specialist
Come Join the HC Brands Family!
We are a fast-growing e-commerce manufacturer & fulfillment center of customized & personalized products located in Jacksonville, Florida. We have two additional fulfillment centers located in Salem, MA and Austin, TX. In just five years, we have grown from approximately 30 employees to over 100. We believe in having fun, growing the business, developing leaders, and giving back to the community.
If you are looking for a career change and a place where you can make a difference, then HC Brands is where you need to be.
JOB ROLE & RESPONSIBILITIES
As an eCommerce Order Management Specialist, you will be responsible for all aspects of order processing. This includes everything from entering new orders to inspecting shipments to managing customer satisfaction and more. You must be able to think quickly, often solving problems as they arise. You will need to collaborate with Customer Service and Fulfillment to resolve order management issues timely.
Be well-organized and have a creative mindset that helps problem-solve and come up with unique solutions to issues.
Essential Day-to-Day Responsibilities
Order Management Specialist responsibilities include but are not limited to:
· Perform efficient and accurate entry of customized orders into the production software system.
· Remain flexible to perform other job-related duties and responsibilities as may be assigned.
· Maintain a thorough knowledge of the products, services and systems used by the company to service our customers.
· Recognize and resolve order exceptions.
· Ensure that customers receive their orders on time and shipment targets are met.
· Cross-train and provide back-up for Order Management Customer Service as workload demands.
JOB QUALIFICATIONS & EXPERIENCE:
- High attention to detail
- Proficient data entry skills
- Strong written communication skills
- Problem-solving abilities to correct any order or artwork issues for the best results.
- Organization and time management to manage multiple tasks simultaneously.
- Previous experience with graphic design software for editing images (Corel, Photoshop, Illustrator, etc.) – preferred but not required.
- Manufacturing and Prior Order Management experience (preferred but not required).
- High school diploma
Why join the HC Brands team?
- Fantastic compensation and benefits package
- Passionate people who love to work here!
- Company events such as baseball games, bowling nights, and more
- Volunteer opportunities to give back to our community.
- Numerous opportunities for internal career growth and promotion
- Every team member can submit creative ideas that have the potential to impact our business.
Available Schedules
Training will be M-F 8am-5pm for one week
5:00 AM - 3:30 / 4:00 PM (4 x10)
Monday - Thursday
6:00 AM - 3:00 PM (5 x 8)
Monday - Friday
8:00 AM - 5:00 PM (5 x 8)
Monday - Friday
10:00 AM - 7:00 PM (5 x 8)
Sunday - Thursday
Noon - 9:00 PM
5 X 8
Monday - Friday
3:00 / 3:30 PM - Midnight
5 X 8
Tuesday - Saturday
Job Type: Full-time
Job Type: Full-time
Job Types: Full-time, Part-time